Minority Resources: Ordinary People, Not Business Superstars, Turn Good Companies Into Great Ones


	This page is an archive. Click here to visit this section. Ordinary People, Not Business Superstars, Turn Good Companies Into Great Ones Companies heavily depending on business superstars rather than ordinary people are heading for a fall, concludes an article in Across The Board, The Conference Board’s bi-monthly magazine. The Conference Board is the leading not-for-profit research and business membership organization connecting more than 2,000 companies in more than 60 nations. “Companies look for unicorns — mythical creatures with amazing powers — because they have been told they must,” says Adrian W. Savage, president of PNA Inc., a California-based organizational-intelligence consultancy and author of the article. “This is the incorrect way to operate. What really matters in organizational success is how the company utilizes the vast bulk of ordinary people, since that is what it will always have in greatest abundance. The organization that gets extraordinary results with ordinary people will wipe out its competition.” As management guru Jim Collins found: “Those organizations that transform themselves from good to great rarely use high-profile individuals imposed on the organization. The process is driven by a group of dedicated leaders working together, most of whom have been in the organization long enough to know exactly how to make things happen, first through the systems already in place and only then by changing those systems.” “The ‘war for talent’ is a mirage,” says Savage. “Over the past few years, some 3 million Americans have lost their jobs through no fault of their own. Most of these people are talented in some way. A select few are more highly talented. But even the most talented person cannot transform a messed-up, misaligned organization into a winner.” Savage says that without first changing the organizational structure, recruiting a different kind of person just increases retention problems. “Given a transfusion of blood of a different type, our bodies will reject it,” says Savage. “Why should we expect our organizations to act otherwise?” Organizations that create alignment between the people they’ve got and the strategies they want to carry out will get spectacular results, says Savage. All that they need is intelligence and the patience to get the structure aligned before they start implementation. The Myth of Unicorns Occasionally, an organization gets lucky and finds a unicorn — but rarely does it know what to do with its new star, Savage says. It harnesses the unicorn to drag a cart, then wonders why it doesn’t handle the job up to expectation. They try to graft this alien growth onto the organization, which proves to be stronger than any individual. The star is later blamed for not changing things singlehandedly — even though the weight of the organization’s systems and tradition has ensured that is exactly what will happen. Organizations insist that they want outstandingly creative, energetic, and innovative people. A recent Harvard Business Review article explains why companies devote such effort to drafting clever, A-level players: “Most CEOs find that recruiting stars is simply more fun; for one thing, the young “A” players they interview often remind them of themselves at the same age. For another, their brilliance and drive are infectious; you want to spend time with them.” Most organizations have a great deal of trouble absorbing unicorns, which is why such people usually found their own businesses or stay outside the organizational world altogether, Savage argues. These people are difficult. They’re demanding, clever; and they know it. They don’t follow instructions, and they don’t like being told to fit in with less able people. “Organizations are groups of interlocking systems, populated by people,” concludes Savage. “Unless the systems themselves change, the most talented and charismatic person, whether a front-line worker or top executive, will have almost no impact on what happens.” Source: “Who Needs Superstars? March/April 2004 Across The Board, The Conference Board.

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